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Questions / answers. Questions / answers.


How long are the delivery periods ?
Two situation are to be distinguished :
  • All the ordered articles are available immediately : The total time of delivery corresponds to the time of treatment of the order, to which the average time of postal routing is added. An estimated delivery date will be communicated to you on your order bill.
  • The ordered articles are not all available immediately : The delivery periods vary according to 2 criteria : - the average time of treatment of the order which is from 2 to 7 days, according to the availability of the products in our suppliers ; - and the time of routing (48 h).

An indication of the approximate time is provided to you by the Judo-Store on the order bill. It is only an average time according to the destination, to the mode of forwarding and the availability of the article. In the event of a payment by cheque, the time is to be recomputed starting from the date of reception of the payment.

Can I know the availability of an article ?
An article presented on our site is in theory available :

  • Either it is already in stock in our reserve
  • Or, we can obtain it from our suppliers.

However, we cannot indicate to you, in advance, the precise dates of deliveries.
In case of eventual or ponctual out-of-stock condition in our suppliers, we inform you as soon as we obtain this
information from our suppliers. An article is declared inalienable, when the supplier informs us that it is empty.

 
Are the payments protected ?
The Judo-Store guarantees to you the greatest safety : all the datas you will fill in on line are immediately encrypted and will be recorded on our securised serveur, to be transmitted instantaneously to our services.

These datas remain strictly confidential : no intermediary between you and us can access to it. For the on line payments, we use the standard SSL, the most widespread standard as regards protected electronic transactions.

The Judo-Store gives you the possibility to pay by bank card or by cheque.

How to find an article ?
  • RODUCTS SELECTIONS : Hundreds of products, corresponding to tens of headings, have been selected for you, by our team, and are accessible starting from the mitres in top of each page, then menus on the left of the screen. Beyond these selections, you can find there the innovations, promotions, criticisms of the products and the champions advises for each category of articles.
    By sailing in the various pages of the Judo-Store site, you will have access to the descriptive cards of each product available to sale.

  • LAST RESEARCH : Located in the bottom of each page, on the left, the fast research enables you to seek, in the whole of the product file of the Judo-Store, the article you wish, starting from one or more key word.
    You can make a research relating to all the site or limited to a category of articles (kimonos, track suits, belts,
    children, adults, clubs section, judokas Asections...), by selecting it in the drop-down menu.
    The fast research relates to the majority of information characterizing our articles (name, mark, colours). You can
    use it to locate a precise article or to know the whole of the products belonging to a given category.
    Once entered your key words of research, you will have access to the list of the most relevant products compared to your research.
  • ADVANCED RESEARCH : the advanced research, also located in bottom on the left of each page, enables you to fill a form for detailed research. This one is accessible in the universe concerned, under the fast form of
    research (name of the model, marks, price range). Detailed research increases your chances to find the article that you seek in the first pages of results. According to the fields that you have filled, our search engine will give you access to :
    - the descriptive card of the product corresponding to your research.
    - the list of relevant answers. It will then be enough for you to click on the article which seems to you most suitable and you will reach thus the descriptive card of the article.

Is it possible to turn back an article?
Our materials are guaranteed against manufacture vices. If it happened that an article is defective or not in
conformity, we commit ourselves to exchange it or pay it back, provided that he is turned over to us in its origin packing and accompanied by the corresponding Judo-Store invoice (in the 15 days following the reception of the parcel), to :

Judo-Store - Société NOBUCO
5, Rue du TRONFOU
01700 - ST MAURICE DE BEYNOST

The return costs will be then completely paid back to you and the exchange immediately implemented. In the event of refunding, this one will be carried out by cheque within a time lower or equal to 15 days, according to the date of reception of the turned over parcel.
No guarantee could be called upon in the event of a degradation of the delivered products due to a use which was not intended to them.


How to contact us ?
You wish to contact the team of JudoStore ? Nothing is simpler ! It is enough for you to click on the button "Contact Us", in the heading "Information". Thus you can make us share your waitings and your wishes. It is the best way for helping us to make the site more interesting, more complete, clearer... ready to satisfy you !


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